Refund Policy

At BanglaDock, customer satisfaction is our priority. However, due to the digital nature of our products (GPL-licensed WordPress themes and plugins), we have a specific refund policy that balances customer protection with the realities of digital downloads. This policy outlines when refunds are possible, the exceptions, and the process for requesting a refund.

This Refund Policy applies to all purchases made on BanglaDock, including digital products, services, memberships, and subscriptions. Please read this policy carefully before making any purchase.

This Refund Policy applies to:

• All digital products purchased on BanglaDock
• Professional services (web design, development, marketing)
• Hosting services and domain registrations
• Membership and subscription plans
• Bulk purchases and custom orders

This policy does not apply to:

• Products purchased from third-party websites
• Free products or promotional items
• Products purchased more than 60 days ago

All sales are final for digital products. Because our products are digital goods delivered instantly upon purchase, they are generally non-refundable. Once a product has been downloaded or accessed, we cannot take it back, similar to opening software or downloading a file.

For professional services (web design, development, marketing, etc.), refunds are handled differently:

• Deposits: Initial deposits for custom projects are non-refundable once work has begun.
• Milestone Payments: Completed milestones are non-refundable.
• Unsatisfactory Work: If you're unsatisfied with work in progress, we offer one free revision. If still unsatisfied, we can discuss partial refunds based on work completed.
• Cancellation: Projects cancelled before work begins may receive a full refund of deposit.

We may issue a refund or store credit in the following exceptional circumstances:

The following situations are not eligible for refunds:

• Change of Mind: If you decide you no longer want the product after downloading it.
• Compatibility Issues: If the product doesn't work with your specific WordPress setup. Check compatibility requirements before purchase.
• Missing Features: If the product lacks features you assumed it had. Review product descriptions carefully before buying.
• Update Availability: If an update is released shortly after your purchase. We don't control developer release schedules.
• Third-Party Integrations: If the product doesn't integrate with specific third-party services as expected.
• Customization Needs: If you need custom modifications not included in the standard product.

Refund requests for eligible cases must be submitted within specific timeframes:

If you believe your situation qualifies for a refund under the conditions above, please follow these steps:

You can use the following template when submitting a refund request via email:

Once your refund request is approved, here's what happens:

1. Approval Notification: You'll receive an email confirming your refund approval.
2. Payment Processing: We initiate the refund through our payment processor.
3. Processing Time: Refunds typically take 3-10 business days to appear in your account, depending on your payment method and bank.
4. Confirmation: You'll receive a confirmation email when the refund is processed.
5. Account Status: Your account may be adjusted accordingly (product access removed if applicable).

Here's the typical timeline for refund processing:

Note: International refunds may take longer due to currency conversion and banking regulations.

Refunds are processed to the original payment method whenever possible:

In some cases, we may offer store credit as an alternative to a monetary refund:

• Benefits: Store credit can be used for any future purchase on BanglaDock.
• Amount: Store credit is typically issued for 110% of the purchase amount as a goodwill gesture.
• Expiration: Store credit does not expire.
• Transferability: Store credit is non-transferable and can only be used by the original account holder.

You can choose to accept store credit instead of a refund. This option often results in faster processing.

If you wish to cancel an order before downloading the product:

• Before download: If you haven't downloaded the product yet, contact us immediately. We may be able to cancel the order and process a full refund.
• Within 2 hours: Cancellation requests within 2 hours of purchase and before any download has been initiated are generally approved.
• After 2 hours: Cancellations after 2 hours are treated as refund requests and follow the same conditions above.
• After download: Once the product has been downloaded, cancellations are not possible.

If you accidentally purchase the same product twice:

1. Contact us within 7 days of the duplicate purchase.
2. Provide order numbers for both transactions.
3. We will verify the duplicate purchase in our system.
4. A full refund will be issued for one of the transactions.

Duplicate purchases are one of the few cases where we routinely issue refunds without question.

If you experience technical issues preventing download:

1. First, try the following troubleshooting steps:
   • Use a different browser
   • Disable ad-blockers temporarily
   • Check your internet connection
   • Try downloading at a different time
2. If issues persist, contact support with details of the problem.
3. We will attempt to resolve the issue within 48 hours.
4. If we cannot resolve the issue, we will issue a full refund.

If you believe your payment method was used without authorization:

1. Contact us immediately at support@bangladock.com
2. Contact your payment provider (bank, credit card company, PayPal, etc.)
3. File a police report if appropriate (may be required for investigation)
4. We will investigate and may require additional verification
5. If confirmed unauthorized, we will issue a full refund

Filing a chargeback or payment dispute with your bank or payment provider without first contacting us can result in:

• Account suspension: Your BanglaDock account may be permanently suspended.
• Legal action: We reserve the right to pursue legal remedies for fraudulent chargebacks.
• Blacklisting: Your information may be added to a fraud prevention database.
• Collection efforts: We may pursue collection of the disputed amount plus fees.

Refund requests may be denied for the following reasons:

• Request outside the 7-day window (for eligible cases)
• Product has been downloaded and used
• Insufficient evidence provided
• Request based on change of mind
• Compatibility issues not specified on product page
• Multiple previous refund requests from same account
• Suspected fraud or abuse

If your refund is denied, we will provide a clear explanation of the reason.

If your refund request is denied and you believe this decision was in error, you may appeal by:

1. Emailing appeals@bangladock.com with "Refund Appeal - [Order Number]" in the subject line
2. Providing additional information or evidence not included in your original request
3. Explaining why you believe the denial was incorrect

Appeals are reviewed by a different team member and decisions are typically provided within 5 business days. The appeal decision is final.

For membership plans and subscriptions:

• Monthly Subscriptions: Can be cancelled at any time. No refunds for the current billing period, but no future charges will occur.
• Annual Subscriptions: Pro-rated refunds may be available within 30 days of renewal. Contact us for details.
• Lifetime Memberships: Treated as digital products - generally non-refundable after access is granted.
• Trial Periods: If you cancel during a free trial, no charges will occur.

For bulk purchases (5+ items) and custom orders:

• Special refund conditions may apply as agreed at time of purchase
• Custom development work is generally non-refundable once work has begun
• Partial refunds may be negotiated based on work completed
• Contact our sales team at sales@bangladock.com for bulk purchase refund inquiries

For customers outside Bangladesh:

• Currency Conversion: Refunds are processed in the original currency of purchase. Exchange rate fluctuations may result in a slightly different amount than originally paid.
• Bank Fees: Any bank or payment provider fees associated with the refund are deducted from the refund amount.
• International Laws: Consumer protection laws vary by country. We comply with applicable local laws in the jurisdictions we serve.
• EU Customers: Under EU law, you have the right to cancel your purchase within 14 days for any reason. However, this right is waived once you download digital content. By downloading, you acknowledge that you lose your cancellation right.

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable local laws. If any provision of this policy is inconsistent with your local consumer protection laws, those laws will prevail.

For example:

• EU Consumers: Have rights under the Consumer Rights Directive, including the 14-day cooling-off period for digital content (waived upon download).
• UK Consumers: Have rights under the Consumer Contracts Regulations.
• Australian Consumers: Have rights under the Australian Consumer Law, including guarantees for acceptable quality and fitness for purpose.

All refund requests must be submitted through official channels:

Response Time: We aim to respond to all refund inquiries within 2-3 business days.

We may update this Refund Policy from time to time to reflect changes in:

• Legal requirements or interpretations
• Our business practices
• Payment processor requirements
• User feedback

When we make material changes, we will update the "Effective Date" at the top of this page and may notify users via email or website notice. Your continued use of BanglaDock after changes constitutes acceptance of the updated policy.

BY MAKING A PURCHASE ON BANGLADOCK, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS REFUND POLICY, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT:

• Digital products are generally non-refundable once downloaded
• Exceptions apply only in specific circumstances as outlined above
• Chargebacks without prior contact may result in account termination
• This policy works in conjunction with our Terms of Service and Privacy Policy

This Refund Policy is effective as of January 1, 2025. Any changes to this policy will be posted on this page with an updated effective date. We encourage you to review this page periodically for any updates.